Policy & Procedures for Decorated Items

We will work with you to help you select apparel that meets your needs and expectations. However, we cannot be responsible for you not liking any aspect of the apparel you select. Also, please note that apparel manufactures do occasionally make changes to the specs of their apparel resulting in inconsistencies with previous runs of the same style and/or color. We cannot be responsible for these inconsistencies. If you have any doubts about the apparel you are selecting, please request a sample.

Please note, all turnaround times refer to the time from when the order is placed to the time it leaves our shop and does not include shipping times. Some specialty print methods and add-on services increase production time. Certain brands and styles of apparel may increase production time. When you place your order, we will give an estimated time of completion based on the specifics of your job, apparel availability and our current production schedule. If you have a specific deadline for your order, please let us know when placing your order. We are not responsible for missed deadlines due to circumstances beyond our control such as weather conditions, vendor shortages and errors, decoration errors, and shipping errors or delays.

Art should be sent in one of the following formats: AI, EPS, PDF, TIFF, JPEG. Non-vector art files should be 300 dpi or higher.

Art that is not print ready and requires preparation by us will be subject to art fees of $35/hour.

If you would like your art printed/embroidered at a specific size, please send the art file to size and let us know when you place your order. If you do not specify a size, we will find a median size that will look good on all of the apparel sizes in the run.

Please be aware that there are some sizing and placement restrictions based on the size and style of apparel. We will inform of you any such restrictions that may impact your job. When resizing art, we will constrain all proportions, meaning that the width and height with increase/decrease at the same rate. Art will not be stretched.

Unless you specifically request multiple set-ups, the print size will be the same on all apparel. This means that there will be a variance of how the design will look on the different sizes of apparel in the run. For example, there will be more blank space around the design on an XL tee than on a small tee. If we feel your job needs multiple set-ups, we will notify you to discuss the details. Jobs with multiple print sizes will be treated as separate designs.

After receiving your final art file, we will create a mock that will approximately represent the final product. Mocks must be approved before your job can move into production.