General Policies & Procedures

We reserve the right to change our pricing at any time and to price outside of the guidelines of published pricelists. Quotes are valid for 30 days unless otherwise stated. Quotes are subject to change based on final artwork, order specs, and quantity adjustments. In the case of changes to our pricing policy, previously quoted orders will be honored if the quote has not expired

In the case that your order ships short, your invoice will be adjusted to reflect the actual quantity shipped. Your sales rep will notify you of any shortages and the resulting adjustment to the invoice. The final payment for your order will be for the balance on the final, adjusted invoice. If you paid for your order in full up front, you will be issued a refund or account credit for any shortages.

The minimum order for screen printing is 24 pieces per design The minimum order for embroidery is 12 pieces per design. We can decorate below the minimum, but the order will be subject to additional fees.

All canceled/returned orders will be charged a 20% restocking fee based on the value of the product. Decorated orders cannot be canceled once they process of decoration has begun, and you are responsible for paying the full balance of the order.

If you have not completed a credit application and/or are a new customer, balance is due upon receipt. If you would like to request alternative payment terms, please request a credit application. We will be able to review your request within 3 days of receiving the completed credit application. Customers with an approved credit have 30 Days upon receipt of product to pay an invoice.

We accept Visa, Mastercard, American Express, and checks. If you are local, we can also accept cash payments made in person. There will be a 3.5% fee assessed to ALL credit card payments.

In the case of a returned payment, you will be invoiced for a $50 returned payment fee plus additional charges to cover any bank fees we incur as a result. A replacement payment must be made within 24 hours. Replacement payments must be made with cash or credit card.

All open balances beyond established terms are subject to monthly finance charges of 1.5% and a $25 late payment fee.